CONTACT US
At Giviny we are dedicated to providing exceptional customer service and support. If you have any questions, concerns, or feedback, we want to hear from you! Our customer service team is here to assist you with any inquiries you may have regarding your orders, products, or our policies.
Contact Options:
You can reach us through various contact options:
21012 Limited - www.giviny.com
Address: 3-11 Mitcham Rd,Flat J, SW17 9PA, London, UK
Email: info@giviny.com
Phone: +44 7534 194967
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm. We strive to respond to all inquiries within 24 hours during working days.
For your convenience, you can also use our contact form below to send us a message directly.
Before reaching out, you may find answers to your questions in our FAQ Page.
We look forward to assisting you!
Opening Hours:
Monday to Friday - 9:00 AM to 5:00 PM
(London - GMT)
Saturday & Sunday:
Closed (London - GMT)
Quick links:
Business details
Giviny is operated by 21012 Limited, a company based in the United Kingdom.
Website name: Giviny
Company name: 21012 Limited
Address: 3-11 Mitcham Rd,Flat J, SW17 9PA, London, UK
E-Mail: info@giviny.com
Phone: +44 7534 194967
Company number: 14880093
TAX Number: GB455900780
Customer service
Our customer service woriking Hours:
Monday to Friday:
9:00 am to 5:00 pm (London-GMT)
Saturday & Sunday:
Closed (London-GMT)
We always try to respond witthin 24 hours.
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!